Our policy lasts 30 days. After 30 days from the date of purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, the product must be unused and in the same condition as when you received it. It must also be in its original packaging.
Non-Returnable Items
Several types of goods are exempt from being returned. Perishable products such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for intimate or sanitary products, hazardous materials, flammable liquids, or gases.
Additional non-returnable items:
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Gift cards
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Downloadable software products
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Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
In certain situations, only partial refunds are granted:
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Books with obvious signs of use
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CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
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Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error
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Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email notification confirming that we have received your item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a few days.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, please follow these steps:
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Check your bank account again.
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Contact your credit card provider—it may take some time before your refund is officially posted.
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Contact your bank. Processing times for refunds can vary.
If you’ve done all of this and still have not received your refund, please contact us at oliviastation@contact.com
Sale Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at oliviastation@contact.com .
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the person who purchased it had the order shipped to themselves to give to you later, we will issue the refund to the original purchaser, and they will be notified of the return.
Shipping
To return your product, please send it to: (STORE OWNER/STORE ADDRESS).
You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For returns of items valued at $75 or more, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.